Izu Matcha - Pure Matcha Tea

Product Return and Warranty Policy for Hudhudshop

Return Policy

Return Conditions:

You can return the product you purchased from www.hudhudshop.com within 14 days from the day you receive it from the shipment, by submitting a request to www.hudhudshop.com, under the following return conditions:

- The product purchased must be returned in its original box and the internal packaging must not be damaged.

- The invoice and all complementary accessories must be included.

- Promotional products and offers given as gifts must be sent at the same time without any damage or missing items.

- If a CD for a game and/or software is sold with the product package, if the CD for the game or software is opened, it cannot be returned within the right of withdrawal.

Products and services that are not subject to the right of withdrawal:

- Goods or services whose prices vary depending on fluctuations in the financial markets and which are not under the control of the seller or supplier.

- Products made according to the consumer's wishes or personal needs.

- Products that are perishable quickly or may expire.

- Products that are mixed with other products after delivery and cannot be separated due to their nature.

- Periodicals such as newspapers and magazines, except those published under a subscription agreement.

- Services performed immediately in the electronic environment or intangible goods delivered immediately to the consumer.

- Services that started with the consumer's approval before the withdrawal period ends.

- Services to be performed on a specific date or period such as accommodation services, transportation of goods, car rental, catering, and services aimed at entertainment or relaxation.

Returning Gift Products:

- Gift products can only be returned when sent with the main product they were attached to. Therefore, the main product and the gift product must be sent together.

- You must create return requests for both products before sending them.

Warranty Policy

Warranty Conditions:

- Hudhudshop guarantees the protection of your product from any defects in materials, design, or manufacturing that may occur after purchase.

- If Hudhudshop is the seller, a 12-month warranty will be provided for eligible products.

- If the product was purchased from another seller, the warranty conditions of that seller will apply.

- If the product is sold by Hudhudshop, repairs covered by the warranty will be carried out at authorized service centers.

- To benefit from warranty services, the original invoice is required to verify the serial number and warranty validity.

- The customer must ensure that the product is packaged in its original box or properly packed to avoid any damage during shipment.

Products not covered by the warranty:

- Defects or damage caused by misuse by the customer and non-compliance with usage instructions.

- Liquid spillage on the product.

- Products with unauthorized repairs.

- Products not covered by the warranty such as electronic accessories, which are covered for only 6 months.

Warranty Service Provider:

- Product and workmanship warranty is provided by the authorized service center and is subject to the policies of the manufacturer as outlined in the product's warranty manual or the manufacturer's website.

- Warranty and maintenance services provided by the authorized service center are not the responsibility of Hudhudshop, and the customer should contact the authorized service center directly for any complaints or claims.

Product Receipt and Delivery:

- The customer must ensure that the product is placed in its original box and securely packaged.

- The customer must provide the product and its accessories to the courier company during collection (includes earphones, battery, charger).

Always keep the original product box to ensure warranty service according to the terms and conditions of some service centers.