Hudhud - Frequently Asked Questions


Frequently Asked Questions

Is there a limit on the weight or size of orders?

Yes, orders are limited in-line with the units of measurement, such as up to 100 cm, applied in any dimension and/or up to 30 kg.

Is it possible to be charged more than once for a single purchase?

If you notice multiple/identical transactions from HUDHUD SHOP within your credit card statement, kindly be informed about the reasons below:

-A payment error

If a payment doesn’t go through, we’ll continuously try to withdraw the amount within the following few days.

You can come across several attempts under your credit card transaction details. Only one transaction will be processed if successful. The rest will be cancelled accordingly. However, these attempts represent the temporary authorization on the funds by your issuing bank, which is called provision, the transactions under provision will not affect your overall credit card limit.

cannot process the payment, the pending amount will automatically be cancelled. For further information, you can get in contact with your issuing bank.

-A notification error from your bank or Credit Card Company

In rare occasions, due to technical problems, banks can send identical/multiple notifications as if you have been charged more than once. We do recomment you to get in contact with your issuing bank to confirm the status of your payment.

Which procedure is applied if I am not at home by the time my package is delivered to my address?

Kindly be informed about our delivery procedure if we cannot reach the customer during the distribution process.

-First attempt: We will get in contact with you via e-mail to reschedule the delivery.

-Second attempt: Your order will be returned and it will be available for pick up up to 30 days.

Does HUDHUD SHOP offer insurance for deliveries?

HUDHUD SHOP does not offer insurance for deliveries. However, for the lost or damaged items, a refund is offered within 10 business days staring from the claim of the customer(only if applicable).

Which instructions should I follow if one or more of my items are delayed?

Should you face any problems during your shopping experience on HUDHUD SHOP, do not hesitate to get in contact with our Customer Service Team. We would be delighted to guide you send us an email to [email protected].

What should I do if I received a damaged item?

If you received a damaged item or an item with defects, send us an email to [email protected] and we will tell you what to do. Once the confirmation is received from the merchant in Turkey, your item will be well returned and will be eligible for refunding.

What is the refunding process?

Once the confirmation is submitted from the merchant in Turkey, stating that the package is well received and is eligible for a refund, HUDHUD SHOP team will lead the remaining process. The amount you have paid for your order will be charged back directly to the credit card used for purchasing. No alternative refunding methods will be applied; such as cash, cheque or other money transfers. Please allow HUDHUD SHOP team 10 business days to complete the refunding process and charge back the amount to your credit card.

What is the process if I would like to submit my questions concerning HUDHUD SHOP?

Should you face any problems during your shopping experience on HUDHUD SHOP, do not hesitate to get in contact with our Customer Service Team (available 24/7) by sending an e-mail to [email protected]. We would be delighted to guide you.

What is the procedure if I would like to return the item I have purchased through HUDHUD SHOP exceeding 7 days?

send us an email to [email protected] and we will tell you what to do. The minimum fees will be applied to you

What kind of procedures do I have to follow if i would like to return an item I have purchased from HUDHUD SHOP?

We have a 7 Day Free Return policy. Goods can be returned for free within 7 days of receiving your package from HUDHUD SHOP.

If you would like to return an item you have purchased from HUDHUD SHOP, kindly send us an email to [email protected] and we well tell you what to do.

Do you currently offer different delivery options?

For your convenience, we do offer a-free-of-charge-home delivery.

What kind of items are available of

HUDHUD SHOP has over 10.000 products available for sale straight from Turkey! HUDHUD SHOP has a wide range of products within categories such as:

-Clothing, Shoes and Accessories

-Home, Furniture

-Business, Office


- Watches & Sunglasses

-Health& Beauty

-Sport Equipments

How long does it take for me to receive my order?

Your order will be delivered to you within 7 to 10 business days starting from your payment date – you will be notified via e-mail once your order departs from our warehouse in Turkey.

How do I pay for my order?

Currently, only Visa and/or Mastercard credit cards are accepted for payment on Hudhud Shop.

In order to complete the payment step, you need to have a valid credit card that can perform online transactions. We recommend you to get in contact with the issuing bank of your credit card if you do hesitate whether your credit card can perform online transactions as such.

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