You can return the product you purchased from www.hudhudshop.com within 14 days starting from the day you receive it from the cargo, by applying to www.hudhudshop.com, within the returning conditions.
In order to be able to receive the products returned under the right of withdrawal, the purchased product must be returned in its original box and undamaged packaging inside it, with the invoice and all complementary accessories, as well as the promotional products and offers that are given as a gift, if any, at the same time without deficiency and without damage. In case a game and/or software CD is sold with product packages, if the game or software CD is opened, it cannot be returned within the scope of the right of withdrawal.
The products and services for which the right of withdrawal is not valid are as follows:
- Goods or services whose prices change depending on the fluctuations in the financial markets and which are not under the control of the seller or supplier (Chipgold, jewelery gold and other gold products).
- Products prepared in line with the consumer's wishes or personal needs.
- Products that are perishable quickly or may exceed the expiration date.
- Products that are mixed with other products after their delivery and cannot be separated due to their nature (seedlings, etc.)
- Periodicals such as newspapers and magazines, except those provided under the membership agreement.
- Services performed instantly in the electronic environment or intangible goods delivered instantly to the consumer (Telephone top-up orders, digital codes, etc.)
- Before the expiry of the right of withdrawal, services that are started to be performed with the approval of the consumer (Montage, etc.)
- Services that have to be performed on a specific date or period such as accommodation services, transportation of things, car rental, food and beverage supply, and services intended for the purpose of entertainment or comfort.
The use of the right of withdrawal in the following products is subject to the condition that the packaging of the product is unopened, intact and the product has not been used. Otherwise, it cannot be returned:
- Products that are displayed in a physical environment and related to books, digital content, and computer consumables (computer consumables (Toner, cartridge, ribbon, etc. and all kinds of software and programs, DVD, VCD, CD and cassettes) if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Products that are not suitable for return in terms of health and hygiene (underwear, swimwear, cosmetics, headphones, etc.) if protective elements such as packaging, tape, seal, package are opened after the delivery of the goods.
- Products that require installation must be opened and installed by the authorized service crew. Products opened without the authorized service crew may be out of warranty. If a problem is detected in the product during the installation by the service crew, exchange/return transactions can be made with a report.
Gift Product Returning:
Products offered as a gift in addition to a product on www.hudhudshop.com cannot be returned on their own. The return of the gift product can only be made when it is sent with the main product. Therefore, for the returning process, you must send the main product and the gift product at the same time. You should also create a returning requests for both pr