Terms & Conditions
Terms & Conditions
Acceptance of Terms
It is your responsibility to make sure that your order contains acceptable and approved items for import into the country of destination/delivery. The buyers solely accept the full risk of any package (or part thereof) being detained by customs for whatever reason and acknowledge and agree that they will not hold Hud Hud Shop liable for such packages, for whatever reason being unable to be delivered to their destination.
Your Conduct and Use Limitations
You shall not carry out any act or omission or procure any act or omission which would:
(a) Disrupt, impair or interfere with, alter or modify this website or its software;
(b) Act in a way that affects or reflects negatively on us or anyone else;
(c) Collect or attempt to collect any information from others including, without limitation, personally identifiable information, without such party's prior consent;
(d) Engage in any activities in such a manner as to expose Hud Hud Shop or any third party to liability or adversely affecting the name, reputation or business of us or any such third party;
(e) Commit a crime or in the course of committing a crime or for an unlawful purpose to do any act that may damage the network or systems or cause the quality of Hud Hud Shop to be impaired;
(f) Violating or attempting to violate the security of the website;
(g) Cause any illegal, offensive, defamatory material to be placed on or associated with this website; (g) be in breach of any copyright, trade mark, privacy, confidence, or any other third party right;
(h) Cause any inconvenience to Hud Hud Shop, its employees, servants, agents, software and other suppliers or any other third party (including, without limitation, creating or procuring software viruses, chain letters, unsolicited communications and 'spam'). NOTE: Violations of system or network security may result in civil or criminal liability.
Occasionally, one of the products you have ordered may be out of stock. If this happens, you will always be emailed with the option for you to cancel your order or change your order should you prefer not to wait. You must therefore provide us with your e-mail address when ordering. If you decide to wait for an order, please be aware that you may have to wait longer than the delivery schedule times stated above.
Changes of Products
Hud Hud Shop may make changes to any products offered at Hud Hud Shop, or to the applicable prices for any such products, at any time, without notice. The information provided at Hud Hud Shop with respect to products may be out of date and Hud Hud Shopmakes no commitment to update the information provided at Hud Hud Shop with respect to such products.
Colours - Every effort has been made to reflect product colours as accurately as possible. However, due to differences in monitors, we are unable to guarantee that the colour you will see on your monitor will accurately reflect the true colour of the product. All drawings, photos, descriptive matter, specifications and advertising issued on this website are issued or published for the sole purpose of giving an approximate idea of the products described in them. They will not form part of the contract with you and no warranty or guarantee shall be expressed or implied in the contract with you in this regard.
The customer who purchases the products is responsible for paying these customs rights, and of the possible paperwork involved.
The price of the products sold is in MYR and it doesn't include taxes (VAT).
Customers are required to keep close track on their packages. If there is any delay in receiving a package, you will need to contact the designated courier services agency or inform Hud Hud Shop in order to ascertain the reason for the delay.
We will not be responsible or liable if the package is shipped back to us, damaged or confiscated due to problems with custom clearance. Therefore, please check with your country's custom for their specific custom laws.
We will not be responsible or liable for damaged packages or those shipped back to us in the event that the designated courier service fail after several attempts to deliver your package(s) due to your absence to collect the package(s) from the given destination address.
The responsibility of the seller stops when the product has been shipped off to the address specified by the customer.
It is clear however, that we will do our best to help you in getting your product out of customs if additional proof of sale or of value is needed.
Credit Card Security
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our system. They are not held in clear text on any web site. We process payment by credit card through World Pay.
We currently only accept Ringgit Malaysia and US Dollar and shall accept MYR as the official currency for all calculations.
Damage or Declared Goods
Please check with us for the latest updates by contact
Hud Hud Shop is committed to ensure that your orders are delivered to you safely and on time. Therefore only the authorized receiver shall be permitted to accept the delivery. Please make sure that the authorized receiver is present to make the authorized signature. Hud Hud Shop reserves the rights not to release the delivery in the absence of the authorized receiver.
Hud Hud Shop is making every effort to deliver your order within the time stated. However, due to certain unforeseen circumstances, slight delay in deliveries might occur. Hud Hud Shop will not be liable for any loss caused to you by late or delayed delivery.
In the event if your package is lost by the shipping courier and your package has not been insured, we will only replace the lost products with the amount that is declared on the invoice according to your request.
Disclaimer - THIS SITE IS PROVIDED BY HUDHUD SHOP ON AN "AS IS" AND "AS AVAILABLE" BASIS. HUDHUD SHOP MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS SITE. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, HUDHUD SHOP DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, HUDHUD SHOP DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THIS SITE. YOU ACKNOWLEDGE, BY YOUR USE OF THE HUDHUD SHOP WEB SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK. THIS DISCLAIMER DOES NOT APPLY TO ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF THE PRODUCT. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THIS AGREEMENT.
Guarantee - Every effort is made to ensure your satisfaction at Hud Hud Shop. If you are not happy with our service or product, please contact us and we will do our best to sort out the problem.
Indemnification - You agree to defend, indemnify and hold harmless Hud Hud Shop and its affiliates from and against any and all claims, damages, costs and expenses, including attorney's fees, arising from or related to your use of this site.
Indemnity - In the event that you breach any of these terms, you will indemnify and keep indemnified Hud Hud Shop, its subsidiaries, associated companies, employees, servants, agents, professional advisors, suppliers and affiliates from time to time against all damages, losses, claims, costs, charges, awards, orders, judgments and other liabilities suffered or threatened as a result of a breach of these terms and conditions.
Laws - To the extent permitted by law, all sales at Hud Hud Shop are governed by Malaysia law, without giving effect to its conflict of law provisions.
Limitation of Liability – Hud Hud Shop is not liable for any direct, indirect, special, incidental or consequential damages arising out of the use or the inability to use, the products on this site. This include but is not limited to the loss of data or loss of profit, even if HudHud Shop was advised of the possibility of such damages.
Linked sites – Hud Hud Shop may contain links to other Internet sites ("linked sites"). Hud Hud Shop does not assume any responsibility or liability for communications or materials available at such linked sites. These links are provided merely for your convenience. You are solely responsible for understanding any terms and conditions that may apply when you visit or place orders with the linked sites.
Making A Purchase - You are never under any obligation to purchase anything at the online shop, so feel free to browse the products on sale. If you decide that you would like to purchase a product, you can do so easily! Simply click on any products that you wish to buy and put them into the shopping cart. After you have finished with your selection, click on Checkout and you will be asked for a few details before we proceed to satisfy your order. It's as simple as that!
Missing Item - You are required to report missing item in your package within 24 hours after you have received the package. We will not entertain any request if more than 24 hours after you have received the package.
Non-acceptance of Order - Order acceptance and the completion of the contract between you and us will take place on the dispatch of the Products ordered to you unless we have notified you that we do not accept your order.
Non-acceptance of an order may be a result of one of the following:
- The product that you have ordered is unavailable in stock
- Our inability to obtain authorization for your payment
- The identification of a pricing or product description error
Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged by the credit card company which is non refundable.
If you decide to cancel your orders twenty four (24) hours after your order has been confirmed and prior to shipment, we shall deduct 15% from you payment as administrative fees in addition to the transaction fees charged by the credit card company. The balance after deduction of the administrative fees and he transaction fees will be refunded to you.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER. WE WILL NOT REFUND YOUR PAYMENT EVEN IF YOU RETURN THE PRODUCTS TO US.